Refund and Returns Policy
Effective Date: 19 Aug

Thank you for shopping at elva. If you are not completely satisfied with your purchase, we’re here to help.

Return Period

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our error)
  • Items without original packaging
  • Personalized or custom-made products
  • Digital products or downloadable content
  • Hygiene or personal care items (if opened)

Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your case and offer a replacement or refund if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive and inspect your return, we will notify you by email about the status of your refund.

If approved:

  • The refund will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

How to Request a Return

To start a return, please contact us at:

Email: elvashop6@gmail.com

Please include your order number and reason for the return.

We aim to respond to all requests within 24–48 hours.